Return & Refund Policy

Cancellation

You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team as soon as possible. Once your cancellation request is processed, we will issue a full refund to your original payment method. Please note that if your order has already entered the shipping process, it cannot be canceled, and you will need to follow our standard return procedure after receiving the item.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in its original condition
• The item must be in its original packaging with all tags attached
• You must provide proof of purchase (receipt or order confirmation)

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. Once your return is approved, you will receive instructions on how to return your item.

Refunds

After we receive your returned item and verify its condition, we will process your refund. The refund will be issued to your original payment method. Please allow:

• 5-7 business days for credit card refunds to appear on your statement
• 3-5 business days for PayPal refunds
• 7-10 business days for bank transfer refunds

Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). Original shipping fees will be deducted from refunds for returns that are not the result of our error.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please take the following steps:

1. Check your bank account or payment provider account again
2. Contact your credit card company or payment provider, as it may take some time before your refund is officially posted
3. If you've completed these steps and still haven't received your refund, please contact our customer service team for assistance

We will investigate any reported issues with refunds and work to resolve them promptly. In cases where a refund cannot be processed to the original payment method, we may issue store credit or arrange an alternative refund method.

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